Pin Recall: Retailer Communication

QUALITY ALERT:

HOLLIS DIAPHRAGM-STYLE REGULATORS PURCHASED OR SERVICED BETWEEN OCTOBER 1, 2017 – MAY 25, 2018

Hollis is issuing an important quality alert regarding Hollis diaphragm-style regulators.

There exists a possibility for the Hollis diaphragm style regulators assembled between October 1, 2017 and May 25, 2018 with the new HP Poppet in place of the old over molded seat to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. As a result, any regulator with the new HP Poppet must be fitted with the new style button pins.

It is of the utmost importance that if you have a regulator model affected by this quality alert, or may have serviced a regulator that may be affected by this quality alert, it be serviced and the pin replaced as soon as possible.

While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that dealers and end users take all necessary precautions when dealing with life support equipment.

NEXT STEPS:

Please review the next 4 STEPS in detail to ensure proper identification of affected product, methods for dealing with affected product and how to communicate the quality alert to your customers.

To determine if you have a regulator(s) affected by this quality alert, please follow the 3 STEPS listed below:

STEP 1 (1 of 3):

Verify the model name or part number of product(s) is listed in the table below:

PART NUMBER MODEL NAME PART NUMBER MODEL NAME
240.2011.07.M 200LX + DCX DIN 240.2010.07.M 200LX + DCX YOKE
240.3572 DCX – YOKE 240.3573 DCX – DIN
240.1000.07.M 100LX + DC3 YOKE 240.1001.07.M 100LX + DC3 DIN
240.3555 DC3 – YOKE 240.3556 DC3 – DIN
240.1503.07.M 150LX + DC7 DIN 240.1504.07.M 150LX + DC7 YOKE
240.3500.07.M 500SE + DC7 YOKE 240.3501.07.M 500SE + DC7 DIN
240.3567 DC7 – YOKE 240.3568 DC7 – DIN
220.9214 DC1, DC2, DC3, DCX 1ST STAGE SVC KIT 220.9206 DC7 1ST STAGE SVC KIT

Step 2 (2 of 3):

Identify the serial number of the product(s). The product serial number is etched on the side of the first stage body below (see Figure 1).
The part number, product name, and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated

FIGURE 1
FIGURE 2

Step 3 (3 of 3):

Confirm the serial number of the product(s) is affected by typing in the serial number below:

If you have serviced a Hollis first stage regulator during the affected period using one of the service kits below, the regulator is also affected by this quality alert and requires additional service. OR, if you have one of these service kits in your inventory, it will need to be updated with a new pin kit and added to your existing service kit once you’ve received it.

  • 220.9214 – DC1, DC2, DC3, DCX First Stage Service Kit
  • 220.9206 – DC7 First Stage Service Kit

If you have determined that you have a regulator(s) affected by this quality alert, have serviced a regulator(s) with the affected service kit, or have an affected service kit in your inventory, please call a member of our Customer Care Team at 1.888.270.8595, extension “4” or email [email protected].

 

REMEDIES

 

There are TWO REMEDIES to ensure the affected product is serviced correctly. Please indicate, in your communication with the Customer Care team member, which is preferable to you.

Dealer prefers to

SERVICE

The new and/or used affected product(s) by obtaining the necessary replacement pin kits.

Receive INCENTIVES AND PROMOTION
Shorter LEAD TIME
If you choose to service the affected product, please familiarize yourself with the following documents at the end of this web page: Hollis Official Quality Alert (with written service instructions), Hollis Service Instructions (video service instructions), Hollis Compensation and Incentives.

You will also be required to log all serviced regulators at the following website to receive any compensation and incentives: www.recall.hollis.com/pin-retailers-service

Dealer prefers to

RETURN

The new and/or used affected product(s) by obtaining an RMA.

No Incentives or promotion
Longer Lead Time
Once we have created an RMA, we will issue a call tag for the affected product(s). When they have been received and serial numbers confirmed, we will handle them in the following manner, 1) in the case of a NEW regulator(s), we will ship you a replacement regulator(s) immediately, and 2) the case of a USED regulator(s) Hollis will service the regulator and ship them back. Please allow up to 2 weeks for servicing of a USED regulator(s).

It is imperative that you reach out to your customers to communicate this quality alert. Hollis will be emailing all consumers who have registered their product informing them of the quality alert and asking them to verify their product is affected prior to bringing it to the retailer for further action.

PLEASE DO NOT CONTACT YOUR CUSTOMERS PRIOR TO JUNE 26, 2018

Please review and take the necessary actions outlined in “Hollis Retailer Consumer Action Plan” document at the link below.

ACTION PLAN – DOCUMENTS AND RESOURCES

Hollis has developed an action plan (see below) to remedy the issue of affected products.  To carry out this action plan as simply and efficiently as possible, please follow the applicable documents at the links below.

We apologize for the inconvenience and appreciate your cooperation in supporting Hollis regarding this matter.

Sincerely,

Hollis