HOLLIS DIAPHRAGM-STYLE REGULATORS PURCHASED OR SERVICED BETWEEN OCTOBER 1, 2017 – MAY 25, 2018
Hollis is issuing an important quality alert regarding Hollis diaphragm-style regulators.
There exists a possibility for the Hollis diaphragm style regulators assembled between October 1, 2017 and May 25, 2018 with the new HP Poppet in place of the old over molded seat to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. As a result, any regulator with the new HP Poppet must be fitted with the new style button pins.
It is of the utmost importance that if you have a regulator model affected by this quality alert, or may have serviced a regulator that may be affected by this quality alert, it be serviced and the pin replaced as soon as possible.
While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that dealers and end users take all necessary precautions when dealing with life support equipment.
Please review the next 4 STEPS in detail to ensure proper identification of affected product, methods for dealing with affected product and how to communicate the quality alert to your customers.
To determine if you have a regulator(s) affected by this quality alert, please follow the 3 STEPS listed below:
STEP 1 (1 of 3):
Verify the model name or part number of product(s) is listed in the table below:
|PART NUMBER||MODEL NAME||PART NUMBER||MODEL NAME|
|240.2011.07.M||200LX + DCX DIN||240.2010.07.M||200LX + DCX YOKE|
|240.3572||DCX – YOKE||240.3573||DCX – DIN|
|240.1000.07.M||100LX + DC3 YOKE||240.1001.07.M||100LX + DC3 DIN|
|240.3555||DC3 – YOKE||240.3556||DC3 – DIN|
|240.1503.07.M||150LX + DC7 DIN||240.1504.07.M||150LX + DC7 YOKE|
|240.3500.07.M||500SE + DC7 YOKE||240.3501.07.M||500SE + DC7 DIN|
|240.3567||DC7 – YOKE||240.3568||DC7 – DIN|
|220.9214||DC1, DC2, DC3, DCX 1ST STAGE SVC KIT||220.9206||DC7 1ST STAGE SVC KIT|
Step 2 (2 of 3):
Identify the serial number of the product(s). The product serial number is etched on the side of the first stage body below (see Figure 1).
The part number, product name, and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated
Step 3 (3 of 3):
Confirm the serial number of the product(s) is affected by typing in the serial number below:
If you have serviced a Hollis first stage regulator during the affected period using one of the service kits below, the regulator is also affected by this quality alert and requires additional service. OR, if you have one of these service kits in your inventory, it will need to be updated with a new pin kit and added to your existing service kit once you’ve received it.
- 220.9214 – DC1, DC2, DC3, DCX First Stage Service Kit
- 220.9206 – DC7 First Stage Service Kit
If you have determined that you have a regulator(s) affected by this quality alert, have serviced a regulator(s) with the affected service kit, or have an affected service kit in your inventory, please call a member of our Customer Care Team at 1.888.270.8595, extension “4” or email [email protected].
There are TWO REMEDIES to ensure the affected product is serviced correctly. Please indicate, in your communication with the Customer Care team member, which is preferable to you.
Dealer prefers to
The new and/or used affected product(s) by obtaining the necessary replacement pin kits.
You will also be required to log all serviced regulators at the following website to receive any compensation and incentives: www.recall.hollis.com/pin-retailers-service
Dealer prefers to
The new and/or used affected product(s) by obtaining an RMA.
It is imperative that you reach out to your customers to communicate this quality alert. Hollis will be emailing all consumers who have registered their product informing them of the quality alert and asking them to verify their product is affected prior to bringing it to the retailer for further action.
PLEASE DO NOT CONTACT YOUR CUSTOMERS PRIOR TO JUNE 26, 2018
Please review and take the necessary actions outlined in “Hollis Retailer Consumer Action Plan” document at the link below.
ACTION PLAN – DOCUMENTS AND RESOURCES
Hollis has developed an action plan (see below) to remedy the issue of affected products. To carry out this action plan as simply and efficiently as possible, please follow the applicable documents at the links below.
- Hollis Regulator Retailer Letter
- Hollis Retailer Consumer Action Plan
- Hollis Official Quality Alert (Written instructions for servicing affected regulators)
- Hollis Service Instructions (video) (VIDEO on how to service affected regulators)
- Hollis Compensation and Incentives
- Hollis Consumer Letter
- Hollis Questions and Answers
- Hollis Consumer Poster
We apologize for the inconvenience and appreciate your cooperation in supporting Hollis regarding this matter.