QUALITY ALERT:

HOLLIS DIAPHRAGM-STYLE REGULATORS PURCHASED OR SERVICED BETWEEN OCTOBER 1, 2017 – MAY 25, 2018

There exists a possibility for the Hollis diaphragm style regulators sold or serviced between October 1, 2017 and May 25, 2018 with a new HP Poppet to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. Any regulator with the new HP Poppet must be fitted with the new style.

It is of the utmost importance that if you have a regulator model affected by this quality alert it be serviced and the pin replaced as soon as possible.

While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that consumers take all necessary precautions when dealing with life support equipment.

WHAT TO DO IF YOU BELIEVE YOU HAVE A PRODUCT AFFECTED BY THIS QUALITY ALERT

  1. Do not use the affected product(s).
  2. Determine if you have an affected product.

To determine if you have a regulator(s) affected by this quality alert, please follow the 4 STEPS listed below.

Using the table below, please confirm that your part number or model name is part of the quality alert.  If it is, then please proceed to “STEP 2”.

PART NUMBER MODEL NAME PART NUMBER MODEL NAME
240.2011.07.M 200LX + DCX DIN 240.2010.07.M 200LX + DCX YOKE
240.3572 DCX – YOKE 240.3573 DCX – DIN
240.1000.07.M 100LX + DC3 YOKE 240.1001.07.M 100LX + DC3 DIN
240.3555 DC3 – YOKE 240.3556 DC3 – DIN
240.1503.07.M 150LX + DC7 DIN 240.1504.07.M 150LX + DC7 YOKE
240.3500.07.M 500SE + DC7 YOKE 240.3501.07.M 500SE + DC7 DIN
240.3567 DC7 – YOKE 240.3568 DC7 – DIN
220.9214 DC1, DC2, DC3, DCX 1ST STAGE SVC KIT 220.9206 DC7 1ST STAGE SVC KIT

To ensure your specific product is affected, please identify the serial number of the product and proceed to “STEP 3”.

The product serial number can be found using TWO METHODS.

METHOD 1: The product serial number is etched on the side of the first stage body below (see Figure 1).

METHOD 2: The part number, description and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated.

FIGURE 1
FIGURE 2

 

Confirm the serial number of the product is affected by typing in the serial number below.

If your product is affected or you have any questions about the quality alert, please complete one of the following. In all instances, please make sure you have your serial number available for reference.

  1. Contact or bring your regulator to the nearest authorized Hollis Dealer for further assistance.
  2. Contact Hollis directly at 1.888.270.8595 ext. 4 for further instructions on how to proceed.
  3. Email Hollis directly at tac@huishoutdoors.com for further instructions on how to proceed.

Please reference the prepared Q&A for further questions that you may have regarding this quality alert.

QUESTIONS AND ANSWERS

We apologize for the inconvenience and appreciate your cooperation in supporting Hollis regarding this matter.

Sincerely,

Hollis