HOLLIS DIAPHRAGM-STYLE REGULATORS PURCHASED OR SERVICED BETWEEN OCTOBER 1, 2017 – MAY 25, 2018
There exists a possibility for the Hollis diaphragm style regulators sold or serviced between October 1, 2017 and May 25, 2018 with a new HP Poppet to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. Any regulator with the new HP Poppet must be fitted with the new style.
It is of the utmost importance that if you have a regulator model affected by this quality alert it be serviced and the pin replaced as soon as possible.
While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that consumers take all necessary precautions when dealing with life support equipment.
WHAT TO DO IF YOU BELIEVE YOU HAVE A PRODUCT AFFECTED BY THIS QUALITY ALERT
- Do not use the affected product(s).
- Determine if you have an affected product.
To determine if you have a regulator(s) affected by this quality alert, please follow the 4 STEPS listed below.
Using the table below, please confirm that your part number or model name is part of the quality alert. If it is, then please proceed to “STEP 2”.
|PART NUMBER||MODEL NAME||PART NUMBER||MODEL NAME|
|240.2011.07.M||200LX + DCX DIN||240.2010.07.M||200LX + DCX YOKE|
|240.3572||DCX – YOKE||240.3573||DCX – DIN|
|240.1000.07.M||100LX + DC3 YOKE||240.1001.07.M||100LX + DC3 DIN|
|240.3555||DC3 – YOKE||240.3556||DC3 – DIN|
|240.1503.07.M||150LX + DC7 DIN||240.1504.07.M||150LX + DC7 YOKE|
|240.3500.07.M||500SE + DC7 YOKE||240.3501.07.M||500SE + DC7 DIN|
|240.3567||DC7 – YOKE||240.3568||DC7 – DIN|
|220.9214||DC1, DC2, DC3, DCX 1ST STAGE SVC KIT||220.9206||DC7 1ST STAGE SVC KIT|
To ensure your specific product is affected, please identify the serial number of the product and proceed to “STEP 3”.
The product serial number can be found using TWO METHODS.
METHOD 1: The product serial number is etched on the side of the first stage body below (see Figure 1).
METHOD 2: The part number, description and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated.
Confirm the serial number of the product is affected by typing in the serial number below.
If your product is affected or you have any questions about the quality alert, please complete one of the following. In all instances, please make sure you have your serial number available for reference.
- Contact or bring your regulator to the nearest authorized Hollis Dealer for further assistance.
- Contact Hollis directly at 1.888.270.8595 ext. 4 for further instructions on how to proceed.
- Email Hollis directly at [email protected] for further instructions on how to proceed.
Please reference the prepared Q&A for further questions that you may have regarding this quality alert.
We apologize for the inconvenience and appreciate your cooperation in supporting Hollis regarding this matter.