Pin Recall: Retailer Communication

To determine if you have a regulator(s) affected by this quality alert, please follow the 3 STEPS listed below:

STEP 1 (1 of 3):

Verify the model name or part number of product(s) is listed in the table below:

Step 2 (2 of 3):

Identify the serial number of the product(s). The product serial number is etched on the side of the first stage body below (see Figure 1).
The part number, product name, and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated

FIGURE 1

FIGURE 2

Step 3 (3 of 3):

Confirm the serial number of the product(s) is affected by typing in the serial number below:

If you have serviced a Hollis first stage regulator during the affected period using one of the service kits below, the regulator is also affected by this quality alert and requires additional service. OR, if you have one of these service kits in your inventory, it will need to be updated with a new pin kit and added to your existing service kit once you’ve received it.

• 220.9214 – DC1, DC2, DC3, DCX First Stage Service Kit
• 220.9206 – DC7 First Stage Service Kit

If you have determined that you have a regulator(s) affected by this quality alert, have serviced a regulator(s) with the affected service kit, or have an affected service kit in your inventory, please call a member of our Customer Care Team at 1.888.270.8595, extension “4” or email [email protected].

REMEDIES

There are TWO REMEDIES to ensure the affected product is serviced correctly. Please indicate, in your communication with the Customer Care team member, which is preferable to you.

Dealer prefers to

SERVICE

The new and/or used affected product(s) by obtaining the necessary replacement pin kits.

Receive INCENTIVES AND PROMOTION

Shorter LEAD TIME

If you choose to service the affected product, please familiarize yourself with the following documents at the end of this web page: Hollis Official Quality Alert (with written service instructions), Hollis Service Instructions (video service instructions), Hollis Compensation and Incentives.

You will also be required to log all serviced regulators at the following website to receive any compensation and incentives: www.recall.hollis.com/pin-retailers-service

Dealer prefers to

RETURN

The new and/or used affected product(s) by obtaining an RMA.

No Incentives or promotion

Longer Lead Time

Once we have created an RMA, we will issue a call tag for the affected product(s). When they have been received and serial numbers confirmed, we will handle them in the following manner, 1) in the case of a NEW regulator(s), we will ship you a replacement regulator(s) immediately, and 2) the case of a USED regulator(s) Hollis will service the regulator and ship them back. Please allow up to 2 weeks for servicing of a USED regulator(s).

It is imperative that you reach out to your customers to communicate this quality alert. Hollis will be emailing all consumers who have registered their product informing them of the quality alert and asking them to verify their product is affected prior to bringing it to the retailer for further action.

PLEASE DO NOT CONTACT YOUR CUSTOMERS PRIOR TO JUNE 26, 2018

Please review and take the necessary actions outlined in “Hollis Retailer Consumer Action Plan” document at the link below.